Guangzhou Civil Servants Etiquette Manuals Come Out To Receive Visitors And Say "I Don'T Know".

This manual is the first civil servant etiquette textbook in Guangzhou, and the whole city's organs and units will use this as a teaching material to conduct extensive professional ethics and civilized etiquette education. The book is divided into five chapters, about 2 words. It is more comprehensive to regulate and guide the etiquette of dress and dress, communication and reception, interpersonal relations, public affairs and foreign affairs.

Fang Xuan, Minister of the Standing Committee of the Guangzhou municipal Party committee and Organization Department, said that this handbook can not only serve as a textbook for civil servants etiquette in Guangzhou, but also has educational significance for the whole province and even for civil servants throughout the country. He hoped that the various organs and units, especially the service window units, should effectively implement the requirements of civilized etiquette to every public official.

　　仪表 男不蓄胡须 女不染指甲

The handbook points out that the appearance of public servants is a direct manifestation of the image of the government. Dressing up gives people the first impression of professionalism.

For male civil servants, manuals require no beard and long fingernails. Formal dress is required in important business occasions. The more serious the occasion is, the deeper the clothing color is, and the cuff logo should be removed. Don't leave your cell phone, glasses and keys on the belt.

The manual also specifically confirms the dominant position of suits in male civil servants, and points out how to wear suits carefully. If you don't wear sweaters, suit, snake skin, crocodile skin and other expensive shoes, you should not wear formal suits.

For some female civil servants, especially the window civil servants, "heavy make-up", the manual advocates: female civil servants should be properly dressed for work and attending activities, but they should not paint their nails, and should not make up or make up makeup in public.

The handbook also requires the female civil servants to dress for work. They should choose "popular conservatism" and "conservative fashion" clothes. They should not be too new, avoid being short, avoid being exposed, and avoid being thorough.

　　交往 微笑是名片 接访先站起

In order to change the impression that government agencies are unattainable, the manual emphasizes that smiling is the "professional card" of official contacts.

The handbook points out that hello to the visitors is the embodiment of the image of the government and the people. We should learn 3 S, that is, stand up (Stand up), watch each other (See) and smile (Smile). We should give clear answers and explanations to the questions of the visitors. If we can not answer them for a time, we should also give time limit commitments. We must never say "no", "unclear" or "ask others to go".

The manual emphasizes that when you answer the phone, don't say hello, but you should first report to your family. Even if you receive a wrong call, be polite. General work phone is best in 3 to 5 minutes. In public conversation, "you", "please", "excuse me", "thank you" and other terminology should not be separated from the spoken language.

　　人际 陪领导外出 服务要细致

In the interpersonal aspect, etiquette manuals suggest that we should have a sense of "home" for the units or units in which we work, and strive to create a good "popularity".

The handbook suggests that you should pay more attention to your colleagues. You can take the initiative to pour tea and wipe the table. If you plant flowers and plants, you can also help to clean up dead branches. Do not inquire or discuss colleagues' privacy in your office. Avoid any taboo or shortcoming involving colleagues in your speech. Avoid vulgar jokes and phrases and learn to respect people who do not like or dislike you.

For the boss, the handbook puts forward the idea of "reading the superior textbook", including "to establish a sense of obedience, subordinate subordinates to superiors, to make the government unimpeded", "speak to maintain the image of leadership", "to report to the leaders in the process of work, to report promptly after completion", "to accompany the leader to go out to work, and to make meticulous arrangements and services, including accommodation, catering, transportation and so on."

For subordinates, manuals require their superiors to treat their subordinates equally. When listening to reports, they should not frequently watch the table or show impatience, not to interrupt rudely. At the same time, they should stop rumors or gossip, do not gossip, and do not gossip.

　　礼仪 敬酒不过量 送礼应精美

Due to the large number of civil servants' ties with the conference, the handbook specifically provides detailed guidelines and guidelines, such as how to arrange the seat of the conference board. For the "meeting snoring", the handbook requires the participants to maintain a good mental state, listen carefully, take notes, and keep the venue quiet.

For official banquets, the manual says "not in the wine but in the mountains." In addition to giving guidance to all kinds of official banquets, the handbook also proposes that the main purpose of official banquets is to communicate, toast should not be excessive, and to stop it is enough to avoid embarrassment.

The manual also lists three ways of refusing others to toast, including volunteered to have some non alcoholic beverages. When others pour wine, they gently tap the edge of the wine cup to say "I do not drink, thank you".

The manual stipulates that the official gifts should be priced at moderate prices, exquisite workmanship, commemorative and carefully packed gifts. Do not let "ceremony" get too much utilitarian coloring. But gift giving should have the preservation value. Consider such crafts as murals, plaque, sculpture, special significance or commemorative meaning. It is necessary to refuse to accept gifts that may affect the impartial execution of official duties. It is better to reject them on the spot, but pay attention to manners and methods, and act according to courtesy.

　　外交 活动避周五 切记八不问

Guangzhou is going to host the Asian Games, and its contacts with foreign friends are increasing. The handbook has made requests for civil servants to speak with foreigners and behave.

The manual requires civil servants to be warm and courteous when speaking with foreign guests, to speak naturally and kindly, and to make gestures when speaking, but not to be too big, not to dance. Do not use fingers to refer to people. When you are involved in foreign affairs, remember "eight no questions". That is, do not ask your resume, do not ask for income and expenses, do not ask about family property, do not ask for age, do not ask questions about health, do not ask family addresses, do not ask political opinions, and do not ask for personal feelings.

The manual suggests that foreign affairs should avoid matters related to "13" and "Friday", and not to arrange important administrative affairs, public affairs, business and social activities on this day.