Express Companies Sit At The Start Of Online Shopping Replacement, Encountered Courier Charges.

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< p > recently, a reporter received a complaint from consumers, saying that there was a phenomenon of unauthorized express charging when exchanging goods online.

The consumer bought a pair of shoes weighing 1.6 kilograms in Tmall mall last year during the "double 11" period. The price of the express delivery was 16 yuan at the time of delivery.

But when the consumer returned the shoes, the Yuantong Express staff said that the shoes were overweight, and they had to charge 24 yuan for express delivery.

The same distance, the same commodity, the price of the pass is higher than that of Shun Feng, the consumer expressed doubts.

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"P." coincidentally, Miss Liu in the exchange of a coat, the express express only weighed by hand that the package overweight, you need to receive 16 yuan express.

Miss Liu paid a 20 yuan note, and the courier only got 15 yuan because he had no change.

Miss Liu believes that the charging process of couriers is not standardized, and there is no reasonable explanation for the price changes.

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< p > in addition, many consumers told reporters that in the process of sending express, they had encountered the situation that the package price was directly determined without weighing.

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< p > reporter survey found that < a href= "http://sjfzxm.com/news/index_s.asp" > express "/a" members to send parcels weighing is related to the express company's management system.

At present, the express company is mainly divided into two modes: direct operation and franchise.

Compared with the affiliate mode of the express delivery company, the employees of the direct logistics company are more standardized.

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< p > a reporter sent a parcel weighing about 0.9 kilograms. The SF express first weighed the weight of the parcel with his hand, indicating that the parcel might be overweight. Then the electronic weigher was not weighed after the weighing scale was shown.

The courier said that other express members of the company weighed the weight of the parcel by hand, but when they felt overweight, they weighed it by electronic scales. This is the company's regulation.

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< p > at present, except for EMS, SF EXPRESS and home express, several other mainstream companies have adopted the franchise system.

It is understood that the main reason for the phenomenon of arbitrary charges in the industry is the franchising system of the express delivery industry.

In order to expand, most enterprises give subordinates a greater degree of ownership, and join enterprises often only pursue their interests, resulting in poor service level, and low staff binding requirements.

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< p > according to the reporter, many franchisees are not strict with their employees compared with the direct company.

Because of loose management and inadequate supervision, courier companies are often the "worst hit areas".

Most franchisees are directly employed without training, and need to improve their service attitude and professional quality.

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< p > < strong > urgently need to go out of the homogenization circle < /strong > /p >

< p > > a href= "http://sjfzxm.com/news/index_s.asp" > express industry < /a > due to the lack of effective supervision over a long period of time, there are chaos in industries such as arbitrary fees and violent sorting.

With the electricity giants involved in the field of express delivery, traditional express companies have been faced with great challenges.

If franchisees continue to ignore the corporate culture and regulations, or at the expense of service quality in order to reduce costs, the development of enterprises will become narrower and narrower.

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< p > the industry believes that the express industry has gradually separated from the era of single enterprise scale competition. The main theme of the future will be win by service.

Express Consulting Network chief consultant Xu Yong believes that the logistics industry price war is still the main theme of the competition in the express industry, and the single product of the express delivery company can not form differentiated competition from price alone.

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< p > a number of experts say that the lack of professionalism in the express industry is a common phenomenon. To solve this problem, enterprises need to strengthen management.

In addition, experts suggest that consumers should be vigilant and avoid irregularities so as to ensure that their interests are not compromised.

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