Han Du Yi House: Customer Service Outsourcing Internet Brand Incubator Opened In May

　　 Han Du Yi she The products include "pre sale online customer service, after-sales online customer service, temporary online customer service, full-time". Gold medal customer service "Customer service and quality control analyst in sales", and there are no platforms or sellers excluded at this stage.

According to the reporter's understanding, the contract between merchants and Korean clothing houses is directly signed. The term is usually one quarter, and the short-term / activity outsourcing is the shortest.

According to people familiar with the situation, outsourcing customer service is divided into shifts and night shifts, from 9 a.m. to 24 a.m. Among them, pre sale customer service price is 2500 yuan +2% Commission / month; after sale 5000 yuan / month; full time gold medal customer service refers to the customer service experience of 2-3 years or more, only to serve a seller, the price is 5000 yuan +2% Commission / month.

Han Du she said that the outsourcing customer service staff and the Korean customer service received the same training and examination, and those who met the criteria could carry out related work. After the staff were hired, they would also be responsible for the supervision. "The DSR service score of Han Du Yi house is 38.6% higher than that of the same industry level. In 2015, the average customer reception before sales reached 200 thousand, and the response time remained within 50s."

Prior to that, Zhao Yingguang, founder of Korea's clothing house, has publicly stated that this year, a customer service base was set up in a university town in Ji'nan to recruit students to do Korean customer service. After graduation, these students can continue to work in the customer service department of the city center headquarters and apply to all departments of Han Du. Zhao Yingguang said: "therefore, the customer service mobility of Han Du is relatively low, and the cost is very low."

It is reported that before that, Han Du Yi house has already opened some basic platform businesses, including Han Du image and Han Du University.

Zhao Yingguang revealed that since last year, Han Du she has been transformed into an eco operator. "We hope to provide services for international brands, online and offline private brands, and docking with Tmall Taobao platform, and build a niche in big ecosystems." It is understood that at present, Han Du Yi house operates 35 brands, including 18 private brands, 4 joint venture brands and 13 generation operation brands.

Aiming at the big brands under the line, Han Du Yi house does incremental operation instead of acting on behalf of the new brand, for example, it has Pathfinder , Joeone A joint venture has been set up to launch a new brand. The operation of the generation is oriented to small and medium-sized brands under the online and offline businesses, all or part of which are run by the Korean clothing house, such as the Shenzhen brand sunflower brand.

In addition, its established Internet brand incubator will open in May of this year. The main criteria for selecting entries include track, team, product strength, and the expressive communication ability of the founders.